There is an arrogance that goes along with hardness of heart, as well as being stubborn and unwilling to listen to others. Soft-hearted people are sometimes characterized as being mild-mannered and maybe even as pushovers, but those who are tender-hearted remember to make space for others, which is one way of respecting the dignity of other human beings.
Learn about the Doctrine of Discovery and how it justified colonialism and exploitation of indigenous peoples, and what we can do today to dismantle it.